How To Lodge A Claim

Follow these 3 easy steps to lodge a claim:

1. Head to https://www.warranty.tupperware.com.au and create an account. Make sure you update your delivery address prior to lodging a claim.

2. Once you have submitted your claim,  you will get an email with details on how to return your item. A return slip will be included in the email. This must be included with your claim item.

3. When reviewed, you will receive an email to finalise your claim by payment of a processing fee. Time-frames may vary due to COVID-19 restrictions in our warehouse.

 

Items returned for inspection

Depending on the nature of your claim, Tupperware will request for the part or product being claimed to be return to Tupperware for review, at your own cost. Once received by Tupperware, we will review your claim and you will receive notification of your claim`s outcome. We request that all products returned are clean and dry. Products or parts submitted to Tupperware for evaluation will not be returned. We responsibly recycle any part or product that has been returned to our warehouse. All recycled products are made into flower pots, park benches and pallets through a recognised recycler.

 

Our Price and Delivery Guarantee

At Tupperware, we aim to ensure all our products are available throughout the duration of our seasonal catalogue (6 months). Sometimes, due to reasons beyond our control, some products may become temporarily unavailable during this time. Within reasonable time limits, we will endeavour to make this item available again at the price advertised in the catalogue at the time of your order. You can check availability of products you are purchasing with your Consultant at the time of purchase.

 

Your rights as a consumer

These guarantees do not limit any additional rights you may have under the Competition and Consumer Act 2010 (Australia) in relation to any faulty or defective products. If you have any queries regarding our guarantees, or a Tupperware product or replacement, please contact our Customer Care team by emailing CustomerService@tupperware.com.au.

 

Need help with your claim?

Please contact CustomerService@tupperware.com.au.